IDEE
Proof of Concept Deployment Guide (For M365 Only)
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Common Troubleshooting Tips

Question: I still get the option to use my password to log in after the domain is federated?

  1. Try to use an Incognito window to log into https://www.office.com/

  2. Check if the domain has been federated by going to Entra > Identity > Settings > Domain Names

  3. If you are not redirected, on the log-in page, select Sign-in Options and select Sign-in Organization and enter your domain name, and attempt to log in again.

  4. Check your firewall settings to see if the redirect is being blocked.

Note: It takes up to 5 minutes for the integration to be successful

Question: I see the prompt to "Insert your security key into the USB port" instead of using Windows Hello.

  1. Cancel the pop-up and you should be redirected to set up your pc.

  2. If the pop-up persists, go to your browser settings, reset the browser settings, and try again.